Office of the Registrar
Office of the Registrar aspires to continuously improve the service to students, faculty, staff, and alumni in relation to the development of course related information, enrollment, grade reporting, and graduation that is accurate, timely and professional.
Functioning as a liaison between the academic units and the administration related to the implementation, enforcement, and monitoring of policies regarding academic information and practices development, coordination, maintain the system improvement, academic reports, and quality services.
Methods of reviewing and auditing records to verify the accuracy of academic data definitions and integrity as well as coordinating with others to ensure that data are accurately collected, updated, and maintained systemization of performing all the functions.
In support of Al Ghurair University mission, Office of the Registrar is to help students enroll and then succeed by providing world-class customer service to faculty, staff, students and student’s parents with a particular emphasis toward processes related to academic records, academic progress, enrollment data, classroom support, and academic certification. Office of the Registrar accomplishes this mission by striving toward excellence in everything it does, challenging itself to be as efficient and effective as possible in work, seeking out new and better ways of doing academic services for both students and colleges it serves, and by creating an environment in the office and on campus which encourages growth, supports academics, respects people and diversity.
As Office of the Registrar looks to the future, it recognizes its critical role in growing a strong future for Al Ghurair University. Office of the Registrar will continue to strive to provide superior customer service, to take advantage of improving services when appropriate and to be a leader in the campus community for performance excellence.
Office of the Registrar will collaborate with fellow Academic Affairs units to provide a seamless continuum of service for students. At the same time, Office of the Registrar will work to define its exact role within Academic Affairs. To this end, Office of the Registrar’s overarching goals are:
- Upgrading registration policies and procedure, and ensuring the continuous process of development.
- Satisfy students, faculty and staff needs.
- Ensure accuracy, integrity, and confidentiality of academic records.
- Foster a simulating working environment that encourage staff development.
- Create /sustain a quality workspace environment.
Registration Procedure & policies:
Advisement and Consultation
Students must meet their assigned academic advisors who will help them in selecting the courses and in planning the schedule for the semester. The advisors may also approve the schedule.
Selection courses and Register Online
Once the student selects courses with help of his/her advisor, the student completes the registration process either manually or online. Students must satisfy the prerequisite requirements of a course as per the study plan of AGU programs.
Students on probation cannot register online and shall consult their Academic Advisers for advice and further course of action as per policy.
Add and drop of Courses period:
The add and/ or drop processes are designed to enable the students to make some changes in their course(s) after the completion of the regular registration process as notified by Office of the Registrar.
Students can drop and/or add the course(s) following the dates published in the Academic Calendar. Students interested in dropping or adding a course(s) should fill and submit the required form and submitted to Office of the Registrar.
Withdrawal from Courses:
Withdrawal from a course means the removal of the course from the student’s registration after the period declared for dropping and/or adding courses has ended.
Students are permitted to withdraw from a course(s) after filling and submitting the appropriate withdrawal form to Office of the Registrar. Withdrawal from a course(s) must occur no later than the last day for withdrawal without grade “F” published in the Academic Calendar.
Cancelling Registration / Postponement of Semester:
Cancelling registration means cancelling registration of all courses for a particular semester. Provided that a student has been in the University for at least one semester, and for certain un-avoidable non-academic reasons the student may apply to postpone cancel the registration of all the courses for a particular semester.
Postponement of registration shall not exceed two consecutive semesters, or four separate semesters during the study period, including the semesters in which the student has sought cancellation of registration.
Semester-End Marks and Grades Appeal:
- All grades of the students should be communicated to the student and each component should be signed / acknowledged as seen by the student.
- It will be the responsibility of the student to contact his/her instructor in case he/she has any grievance about the marks or grade awarded by the instructor.
- A student seeking a further review must submit a grade appeal to Office of the Registrar within seven (7) days one week of the declaration of the examination result using the appropriate form and paying the prescribed reevaluation/grade appeal fee in the Accounts Office. Office of the Registrar shall confirm the receipt of the applicable fee and then forward the appeal to the concerned Dean/Academic Head.
- The Dean/Academic Head shall form a committee (including the faculty member who assigned the grade) to review the case. The committee shall submit its recommendation to the Dean/Academic Head as soon as possible. The decision of the Dean/Academic Head shall be considered final in determining the marks / grade of the appealing student.
- The College Dean/HOD must complete the review process within one week of the receiving the grade appeal and then forward the form to Office of the Registrar for further processing.
- Office of the Registrar shall implement the decision taken by the College/Department and inform the student within three (3) days.
The student must complete the “Clearance Form for Students” as the information concerning the fully completed graduation requirements for a particular program.
The student must fill the form and submit to Office of the Registrar. No student will receive his/her degree or diploma or a copy of the transcript unless the university fees are fully paid by the student.
Degrees and Certificates
Degrees and Certificates shall be conferred at graduation semester or at such other times during the year and will be conferred only to candidates who have completed the graduation process and upon the approval of the college. The Degrees will be prepared and distributed by Office of the Registrar.
Replacing Degree Certificates
If an original degree certificate is destroyed or lost, a duplicate may be ordered from Office of the Registrar.
The Duplicate Degree Request Form must be filled by the graduate; and any evidence that the original documents were lost, stolen, or destroyed must be attached to the Request Form (e.g., Police Report, Fire Department Report). If the original degree is damaged, the Duplicate Degree Request Form must be submitted to Office of the Registrar with the damaged diploma attached.
To receive this duplicate, the graduate must fill the Replacement of Degree Certificate Requisition Form, which is available in Office of the Registrar, and pay the university’s degree certificate fee.
Forms for submission:
All the forms need to be sent to Office of the Registrar.